Change management

How will you help your organisation to make the necessary change?

One of the most mentioned but least understood concepts in managing complex organisations is that of change management.

It is estimated that 60 to 80% of change processes fail. Reasons for failure range from poor engagement through to failing to sustain change. To successfully improve access to care, it is important that you take a systematic approach to managing change.

A clear communication strategy can make the difference between success and failure. improvements in this area can involve behavioural or even cultural change.

Reference material

Kotter, J. P. (1996). Leading Change. Boston, Mass.: Harvard Business School.

Kotter proposes an 8 step change model for creating a climate for change; engaging the key stakeholders; and implementing and sustaining change.

Kegan, R., & Lahey, L. L. (2009). Immunity to change: How to overcome it and unlock potential in yourself and your organization. Boston, Mass.: Harvard Business Press.

This book provides an approach to change that can be applied to individuals, teams or organisations. A related article, How to overcome immunity to change is also available.

Heifetz, R. A., Linsky, M., & Grashow, A. (2009). The practice of adaptive leadership: Tools and tactics for changing your organization and the world. Cambridge, Mass.: Harvard Business Press

This book is for individuals at any level who want to lead adaptively in response to a complex change in habits, roles or way of working. A related article on adaptive leadership is also available.

Kubler-Ross, Elisabeth (1969) ‘Death and Dying’ Routledge, London

Elisabeth Kubler-Ross, was a Psychiatrist who wrote many books on death and dying, which outlined the five stages that terminally ill patients experience. It has since been found that these stages are often valid in situations relating to change. A related article, Understanding the Kubler-Ross Change Curveis also available.

Current as at: Wednesday 25 March 2020

Contact page owner: Whole of Health