You're invited to join Human eXperience Week 2025
The Heart of Healing: Humanising Healthcare, 5 - 9 May 2025
Held annually across NSW Health, Human eXperience Week highlights the important connection between the experiences of patients, their families and carers, and the experiences of our staff and volunteers.
NSW Health is committed to delivering kind and compassionate care that is personalised, culturally safe, and focused on what matters most to patients, their families and carers.
This commitment is outlined in NSW Health's Future Health: Guiding the next decade of health care in NSW 2022-2032 and Elevating the Human Experience – Our Guide to Action, launched during Patient eXperience Week 2021.
This week, we will come together virtually and in-person, celebrating exceptional patient and staff experiences by sharing stories that balance the art and science of medicine, in a program that focuses on, the HeART of Healing.
Monday 5 May - 8:30am - 4:15pm (virtual and in-person)
Register today to attend. In-person registrations for in-person close 5pm on May 1; virtual registrations close 5pm on 4 May.
Illawarra Shoalhaven Local Health District and the NSW Ministry of Health open Human eXperience Week at the
Shoalhaven Entertainment Centre
You can expect to hear about the profound connection between the science of medicine and the creativity, compassion, and empathy that define exceptional care.
Tuesday 6 May - 9:30am - 11:30am (virtual and in-person)
South Western Sydney Local Health District and the Ministry of Health's Workforce Planning and Talent Development Team partner to bring you a program centred around Human at Heart: Culture Focused Leadership in NSW Health.
Hosted at
Liverpool Hospital's Education and Research Centre, you can expect to see how South Western Sydney Local Health District is embedding the newly launched Culture and Staff Framework.
Thursday 8 May - 11am - 12:30pm (virtual)
Register today to attend . Registrations close 5pm on 5 May.
The Bureau of Health Information brings you a virtual conversation about making the most of patient experience information, including practical guidance on using different sources of data from across NSW.
In an interactive Q&A, you can gain insights from on the challenges and successes in using data to transform experiences.
Your feedback is important
Health is an important issue in the community and NSW Health is committed to ensuring that it provides the best care and experience possible to patients, families and carers.
There are many ways to provide a compliment or a complaint.
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