Information for private medical facilities and RACFs

PTS is for non-urgent transport only. If an emergency ambulance is needed, call Triple Zero (000).

PTS bookings cannot be made for people requiring transport into hospital emergency departments.

Please note: From 1 July 2020, all bookings between private facilities must be made by midday the day prior to the required transport date. See more details under 'When to make a booking”.

Patient Transport Service (PTS) is available for people who meet an eligibility criteria. Within greater metropolitan Sydney, transport is undertaken by qualified Patient Transport Officers or, when required, under the supervision of an enrolled or registered nurse. Patient transport may be undertaken by NSW Ambulance in some regional areas.

Only health professionals and staff in hospitals, private facilities, residential aged care facilities or medical practices can make a booking with PTS. Patients and carers cannot make PTS booking.

How to make a b​​ooking

Private hospitals, residential aged care facilities and medical practices can make a booking with PTS by calling 1300 233 500.

Please be advised the due to additional COVID-19 screening controls being put in place, PTS Web bookings have been suspended until further notice.​

When to make a booking

From 1 July 2020, all bookings from a private facility where the patient is going to another private facility must be made by midday the day prior to the required transport date. This includes all bookings from private hospitals or facilities, medical practices and residential aged care facilities where the patient is not being transferred to a NSW Health public hospital or facility. 

Ensuring that transport bookings are made in advance better positions us to plan, prioritise and manage service demand.

Important information to provide when making a PTS booking

When making a PTS booking, you will need to give information about the person travelling and their medical conditions.

Please ensure you have the following information before making a booking:

  • person’s full name
  • details of private health insurance, pension number or Department of Veterans' Affairs reference number
  • pick up address – time pick up required
  • destination address – time drop off required
  • type of booking – whether an appointment or a transfer
  • name of medical professional authorising transfer
  • medical conditions requiring monitoring
  • any special requests.

Information to provide to patients

It is important that patients who have been booked for PTS understand that the service that is being provided and any potential fees and charges that may be incurred.

See Information for patients for an outline of what to provide including fees and charges for PTS.

Resources

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Current as at: Tuesday 24 January 2023
Contact page owner: HealthShare NSW