Factsheet

Retract Submitted Claim

Quick Reference Guide - Retract Submitted Claim

Last updated: 29 September 2023

What is UROC?

The Unrostered Overtime and Callback Claims (UROC) system provides an online facility for Junior Medical Officers to claim unrostered overtime, callbacks and missed meal breaks all within the same application.

You can create:

a claim for unrostered overtime (and claim for a meal allowance where eligible within the same claim).
a claim for callbacks (recalled for duty).
a claim for missed meal breaks.

All claims are reviewed by your JMO unit or equivalent for processing into payroll. On occasions if you have missed important details in your claim, your JMO unit may return your claim to you to update before it is processed.

What is the Retract Submitted Claim function?

The retract submitted claim function allows for you to either ‘withdraw’ or ‘amend’ your claim if no action has been taken on that claim by a validator and the status is ‘pending’ validation.

For example, you may wish to retract a pending claim if you have submitted it but have made an error, e.g. to amend the start/finish time or add in missing information before resubmitting.

How to Retract a Submitted Claim

To access the UROC JMO Claim Details.

Navigate to StaffLink and login using your ID and password.
Select NSWH UROC Creator role from the drop-down list in the top left.
Select the UROC JMO Dashboard.

The UROC JMO Dashboard displays.
Select the View hyperlink on the claim you wish to retract from the Claims History list.

Important Information

The claim must have a status of Pending Validation for you to be able to retract it.

Pending claims can only be retracted where no validator action has been taken.

If your claim is not in Recent Claims History you can Search for a claim or all claims within the top part of the Claims Search by entering in any relevant information into one or all the Claims Search fields (There are no mandatory fields. You can add any information or none).

Field Name	Description
Claim Number	Enter a claim number if you are searching for a specific claim or batch.
Claim Type	Type of claim – Callback, Missed Meal Break or Unrostered Overtime
Health Agency	The health agency the claim relates to.
Facility	The facility the claim relates to.
Date Claim Submitted from	Add in the date period the claim was submitted from.
Date Claim Submitted to	Add in the date period the claim was submitted to.
Claim Date from	Add in the date period the claim was worked from.
Claim Date to	Add in the date period the claim was worked to.
Status	Select the status- Draft, Finalised, Pending Validation or Returned for Amendment.

Tip

You do not have to add any details into the Claims Search fields. You can click the Search button to view ALL claims.

Claims History search results will display.

Tip

You can see any of your data relating to claims across any LHD or previous employment.

Tip

You can change the view of the results by selecting the View button and adjusting the columns or sorting the data in ascending/descending order.

Click the View hyperlink to open the claim.
Select Retract in the top right-hand corner of the claim you wish to retract.
A confirmation window will appear, select Yes if you wish to retract the claim. After you have confirmed, there will be a second window confirming the claim has been retracted. Select OK.
The claim will update to the status Returned for Amendment.
From this Claim Status you can make any amendments and Submit for Review or Withdraw the claim.

Other useful information

Please refer to JMO Unrostered and Call-back Claims user guide for more detailed information on creating claims. This guide can be found by clicking the Help button on your UROC JMO Dashboard page.
The Statewide Service Desk (SWSD) is the contact point for Information, Communication and Technology (ICT) issues. Call the SWSD on 1300 28 55 33 or lodge an issue online via SARA.