The staff at Mona Vale Hospital rehabilitation units recognised that patient handover had become focused on computers and completing paperwork.
Primarily viewed as a nursing activity, 45% of rehabilitation patients surveyed felt they were not listened to and 85% felt excluded from the handover process.
Patients are now invited to participate in the handover process and are provided with prompt sheets to help them lead the handover of their care.
This project created a culture shift where patients drove the handover process and in turn transformed the patient experience from nursing focused to patient focused, with 100% of patients surveyed now feeling heard.
Transcript - Mona Vale Hospital Patient Led Handover Project
