This page has information for people leading and taking part in engagement activities.
Find out how this guide was developed.
Watch video: consumers, carers, community and staff explore access and welcome.
Check you've covered the essentials.
We* make everyone welcome. We’re hospitable and caring in physical and virtual spaces. We communicate in ways we all understand. We understand what’s getting in the way of people taking part and remove those barriers.
When people don’t feel welcome, they don’t stay involved. If we make it hard for people to take part, we lose out on many views and ideas.
As consumers, carers and communities, you can expect to:
Here are some actions you can take across the engagement process. We share a few resources below.
When planning:
When inviting and supporting people to be included:
When doing and deciding:
When reviewing and learning:
What’s not okay is:
*We: Includes consumers, carers, staff, volunteers and anyone else working in local health districts (LHDs) and specialty health networks (SHNs), at the Ministry of Health, across the NSW pillar agencies and other NSW Health organisations. The use of this language is deliberate to show the collective effort required by all of us