Service planning and performance monitoring

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Service planning

In planning mental health services we aim to:

  • optimise the mix, quantity and quality of mental health services available for people who require mental health care
  • make the best use of the resources available for mental health care.

Some of the things we consider in mental health service planning are:

  • state priorities and local needs
  • the need for integrated services
  • the role of other mental health service providers and Primary Health Networks.

In planning mental health services we use existing NSW Health service planning processes, planning models, demographics and expert local knowledge to make decisions.

A specialised mental health service planning tool used is the National Mental Health Service Planning Framework NMHSPF) . This tool:

  • estimates the mix and quantity of mental health services required in the future
  • supports the NSW Government’s work to develop mental health care in the community.

A key document we consider when planning services included the NSW Strategic Framework and Workforce Plan for Mental Health 2018-2022, which provides the overarching framework for NSW Health action in mental health over the next five years.

The Fifth National Mental Health and Suicide Prevention Plan

The Fifth National Mental Health and Suicide Prevention Plan(the Fifth Plan) and the supporting Implementation Plan was endorsed in 2017 by the Council of Australian Governments (COAG) Health Council members.

The plan builds on the foundation established by previous national mental health plans and reform efforts. It describes a cross-jurisdictional framework for implementing national action over the next five years with targeted action across eight priority areas.

The development of joint regional mental health and suicide prevention plans is one action under the Fifth Plan (Action 1.2). Local Health Districts (LHDs) and Speciality Networks (SNs) are encouraged to partner with their local PHN (Primary Health Network) to develop an integrated regional plan. The Joint Regional Planning for Integrated Mental Health and Suicide Prevention Services: A Guide for LHDs and PHNs (The Guide) is now available to assist planning.

An accompanying document to the Guide has also been developed and includes specific resources for NSW. The Compendium of Resources provides details on available data, jurisdictional priorities.

In developing and negotiating a joint regional plan it is recommended LHDs and PHNs use the National Mental Health Service Planning Framework (NMHSPF) to identify current population needs, service targets and gaps.

NSW Service Plan for People with Eating Disorders 2021-2025

The NSW Service Plan for People with Eating Disorders 2021-2025 provides:

  • a framework that identifies NSW priorities to build and strengthen pathways to care
  • evidence-based practice in promotion, prevention, early intervention and treatment for people with eating disorders, their families, carers and community.

The Plan will drive service improvement and innovation through inclusion, excellence and collaboration and aims to embed eating disorders service provision as core business for Local Health Districts and Specialty Health Networks.

Older People’s Mental Health Service Plan 2017-2027

Older People's Mental Health (OPMH) services are guided by the NSW Service Plan for Older People’s Mental Health Services 2017-2027. The plan outlines the purpose, scope, target group and key elements of OPMH services, the context in which they operate and current developments in the service environment. It identifies evidence-based service models and key strategic priorities for the development, delivery and improvement of OPMH services.

Related information

Performance monitoring

The NSW Health Performance Framework is one of the ways we monitor safety and quality of service delivery once a service is operating.

A key part of this performance framework is service agreements between the Ministry of Health, local health districts and specialty health networks. Service Agreements contain key performance indicators and improvement measures, including some specific to mental health.

Regular performance meetings are held between the Ministry and local health districts and specialty health networks to discuss their performance.

​National Association for Loss and Grief (NALAG)

​NALAG is a community managed organisation that provides supports to people impacted by bereavement, loss, grief and adverse events.

NALAG Evaluation 2024

The NSW Ministry of Health commissioned the Centre for Health Service Development (CHSD) at the University of Wollongong to evaluate NALAG over 2022-2024.  The evaluation ran for 9 months from July 2023 to March 2024.

The evalu​ation found that NALAG has a positive impact on clients and volunteers:​

  • At least 80% of clients who participated in the survey agreed or strongly agreed that their confidence in managing their loss and grief improved, and that they would seek support services again if required.
  • Approximately 90% of all volunteers reported feeling supported, valued and safe.  Over 95% of volunteers reported that they had confidence to perform the volunteer role.
The evaluation results show that the majority of demand for NALAGs services was from western NSW, and that its physical presence was almost solely in western NSW.  NALAG is now managed through Western NSW Local Health District.

Current as at: Wednesday 11 December 2024
Contact page owner: Mental Health