​​​​​​What is UROC?

• The Unrostered Overtime and Callback Claims (UROC) system provides an online facility for Junior Medical Officers to claim unrostered overtime, callbacks and missed meal breaks all within the same application.
• You can create:
• a claim for unrostered overtime (and claim for a meal allowance where eligible within the same claim)
• a claim for callbacks (recalled for duty)
• a claim for missed meal breaks
• All claims are reviewed by your JMO unit or equivalent for processing into payroll. On occasions if you have missed important details in your claim, your JMO unit may return your claim to you to update before it is processed.

How to create a missed meal break claim

To access the UROC JMO Dashboard:

1. Navigate to StaffLink and login using your ID and password
2. Open the UROC Creator role from the drop-down list.
   
3. Select the NSWH UROC Creator tab and then select UROC JMO Dashboard.
   
   The UROC JMO Dashboard landing page displays.
4. Select the Claim Missed Meal Break button.
   
   The Claim Missed Meal Break landing page displays.
   

   Tip
   

   The Health Agency and Facility fields will default to the Health Agency and Facility to which your current main assignment in StaffLink is linked. If you wish to claim for missed meal breaks when working in a different Health Agency or Facility you can select the relevant option from the drop-down list.

5. Add in your LHD or Network as the Health Agency field and Facility from the drop-down fields.
   
6. Under Claim Lines, select Add to add a claim line
   
   

   Important information
   

   You can make a claim for a missed meal break for Monday-Friday, day shifts only (excluding public holidays). For all other shifts, meal breaks are automatically paid.

7. Fill out the following mandatory fields: Date of Missed Meal Break, Reason for Missed Meal Break and How much of your meal break was missed (between 1 and 30 minutes)
   
   

   Tip

   The Date, Reason and Meal break time missed columns are compulsory.

8. Add in any other additional information into the Additional Details field. You should explain why you were unable to take all or part of your meal break.

   Tip

   There are no limits to the number of claim lines added in a single claim.

9. Select the Submit for review button to submit your claim.
   
   Review and Confirm Details screen will open.
   

10. Check the box and select Submit for Validation.
    
    You should see the message "Claim Submitted successfully" if your claim has been submitted successfully.
    

Video

​Video link ​​UROC: How to make a Missed Meal Breaks Claim​​​

Other information

Please refer to JMO Unrostered and Call-back Claims user guide for more detailed information on creating claims. This guide can be found by selected the Help button on your UROC JMO Dashboard.

All claims and declarations can be performed via the NSW Health UROC mobile app which can be downloaded from the App Store or Google Play.