Report non-compliance with tobacco and e-cigarette laws in NSW

When to report a retailer

You should report a retailer if you believe it is not complying with NSW tobacco and e-cigarette retailing laws. Under NSW tobacco and e-cigarette retailing laws, some common practices that retailers are not allowed to do include:

• ​selling illicit tobacco or e-cigarettes 
• selling tobacco or e-cigarettes to people under 18
  
• ​displaying illegal advertising material.​
  

Learn more about retailing laws​

When to report non-compliance with smoke-free laws​

If you believe an indoor or outdoor smoking ban has been broken, you can report this to NSW Health. Some common places people are not allowed to smoke or vape include:​

• shopping centres
• cinemas
• libraries
• hospitals
• public swimming pools
• buses, trains, light rail and ferries
• public transport stops
• restaurants and cafes
• commercial outdoor dining areas.

Learn more about smoke-free laws​​

Other ways to make a report

The quickest and easiest way to make a report is online.​ However, you can also contact your local Public Health Unit (PHU)​. The PHU will ask you for:

• the name and address where the suspected offence occurred
  
• the date and time you witnessed the incident
  
• details of what you witnessed during the incident.​
  

Further information

If you would like clarification on NSW tobacco and e-cigarette laws, you can call the Tobacco Information Line on 1800 357 412 before submitting a report.​​​​