Raise It is a simple process available in NSW public hospitals and health services to support you to raise concerns about your or your loved one's condition getting worse.
When you or a loved one is in hospital, it can be a stressful and uncertain time.
You may notice changes about you or your loved one’s condition that might worry you. This could be as simple as changes in how they are looking, breathing, talking or acting.
Your nurse, midwife or doctor may ask if you are worried that you or your loved one is getting worse.
You can also tell them at any time.
Raise It gives you a simple process to raise your concerns to get help fast.
We are here for you.
You know yourself or your loved one best.
If you’re worried you or a loved one’s condition is getting worse, follow the Raise It process.
Here’s how to get help fast if you are in a hospital or health service:
If you need an interpreter when in hospital, ask your health worker.
Raise It recognises patients, carers and families know themselves and their loved ones best and may notice small changes or have a sense that something is not right.
By being empowered to raise these concerns about a worsening condition, they can work in partnership with healthcare professionals to ensure the best outcomes of care.
The Raise It campaign was designed in collaboration with key stakeholders, including families who have experienced the worst possible outcomes and have advocated to strengthen NSW Health’s patient, family and carer escalation processes.
These families are also bravely sharing their stories with the community, as well as their hope to empower patients and families to advocate for themselves while in hospital, and to raise awareness of the Raise It program which will support them to do so.
We sincerely thank the Massa and White families for their advocacy and courage in the face of their tragic losses.
These videos contain discussion about child death, which may distress some viewers.
Raise It is for concerns about someone’s condition getting worse. For service issues or other feedback while in hospital, please speak with staff directly or visit we are here for you.
If you’re unwell but not in hospital, call healthdirect on 1800 022 222 for free, 24/7 medical advice from a registered nurse. If it is life-threatening, call Triple Zero (000) or go to a hospital emergency department.
Help build community awareness of Raise It by sharing our ready-made assets through your channels.
