Essentials checklist

The Essentials checklist describes what needs to be thought of and planed for.

Use this checklist alongside the Six Ways of Working before or during activities involving consumers, carers and communities.

This checklist comes from other resources ^[1-3] and many conversations with consumers, carers, communities and staff.

Download the checklist.

About the checklist

The checklist:

• Might seem obvious. But many things in it don't happen consistently.
• Doesn't include everything. It can't replace involving people with lived experience directly.
• Is about specific engagement activities. Such as committees, co-design groups, research activities, consultations or community forums. It isn't about clinical care.
• Draws on trauma-informed practice. It includes eight sections including planning, choice and consent, information, places, session times and breaks, digital things respect for Aboriginal and Torres Strait Islander peoples and hospitality.
• Links with the All of Us Tools, Six Ways of Working and the Human Experience Enablers.
• Covers engagement with people and groups in real life and online.

Your feedback

The checklist is a work in progress. The Experience Team (who created this checklist) would love to know what else should be in here. Contact us on MOH-PatientExperience@health.nsw.gov.au

References

1. The Mental Health Complaints Commission. (n.d.). Lived Experience Checklist.
2. The Mental Health Coordinating Council. (n.d.). Trauma-Informed Events Checklist and Policy and Protocol
3. Agency for Clinical Innovation NSW (July 2021) Working with Consumers - A person-centred innovation strategy.