Code of conduct for NSW Drug Summit

​The NSW Government is committed to providing a safe, inclusive, and non-judgmental space for all participants.

To foster productive and meaningful discussions, and create an environment of mutual respect, learning and support, we ask that all attendees commit to this code of conduct.

On this page

1. Code of conduct
2. Language matters​
   
3. Available support services for participants

Code of conduct

Treat people with dignity

• Treat all participants with respect, acknowledging their expertise and contributions.
• Be respectful of experiences and opinions different to yours.
• Show empathy, even when opinions differ.

Communicate effectively

• Listen actively.
• Speak clearly, avoiding acronyms and jargon to ensure understanding for all.
• Stay on topic to maintain a focused and productive discussion and be mindful of speaking time to ensure everyone has the opportunity to contribute.
• Refrain from interrupting or engaging in disruptive behaviour.

Use respectful, inclusive and person-centred language

• Use inclusive and non-stigmatising language when referring to people with lived or living experience.
• Avoid using derogatory or judgmental terms that may marginalise or offend participants – see Language matters.

Respect diversity

• Acknowledge the diversity of experiences among people with a lived or living experience of drug use, and their family, friends and their community.
• Recognise that people who come from all walks of life, with different opinions on solutions and shared challenges.

Respect confidentiality

• Respect the confidentiality of personal information shared during the meeting, especially people’s disclosure of drug use.
• Do not record or share details of the discussion without consent.

Handle sensitive and potentially triggering stories with care

• For those sharing experiences:
  • Sharing personal experiences, especially those rooted in trauma, can bring up unexpected emotions. Consider in advance whether sharing your story feels safe and supportive for you in the moment, and whether it adds to the discussion.
  • Be aware that your story may trigger another participant and warn your audience of potentially distressing content.
  • It is always your choice what, how, and when to share. You are never obligated to disclose more than you are comfortable with.
  • If you feel distressed after sharing, support will be available— please reach out if needed. (See Available support services​​)
    
• For those listening:
  • Acknowledge the courage it takes to share, without judgement or unsolicited advice.
• Look after ourselves, and each other:
  • Take breaks if required and seek support when needed.
    

Language matters

Language is powerful. Using certain language can be stigmatising and can reinforce negative stereotypes (even if its unintentional). By adopting person-centred language, we empower individuals, foster inclusivity, and combat stigma in all our interactions.

Some terms may be empowering for people when used to refer to their own identity, but stigmatising when used by others. Unless you have lived or living experience of drug use, avoid these terms.

Focus on the person

• Person-centred language is language that puts people at the centre.
• People are so much more than their substance use, mental illness, or disability.

Choose strengths-based terms

• Strengths-based language affirms people’s agency, choice and preference.
• It focuses on a person's abilities, talents, and resources, rather than their challenges.
• It can foster positive self-esteem, motivation, and resilience.

Respect diversity

• Inclusive language helps people feel safe, respected and included.
• It avoids terms that might exclude groups of people.
• It enables everyone to feel that they are being reflected in what is being said. To feel included, we need to ‘see’ and ‘hear’ ourselves reflected in the language used.

Non-verbal communication

Respect is also demonstrated through non-verbal cues, such as maintaining appropriate eye contact, using a respectful tone of voice, and showing open, attentive body language.

This code of conduct was designed in consultation with the NSW Ministry of Health Centre for Alcohol and Other Drugs, NSW Users and Aids Association (NUAA) and Network of Alcohol and other Drug Agencies (NADA) and is based on Language Matters - the full, unadapted guide, as developed by NUAA and NADA.

Available support services for participants

Dedicated support people

Support people will be available at the forum who can talk with you, listen, or just be with you. They can accompany you to a break room, outside, or to another spot where you feel comfortable.

Details will be made available on the day. If you have trouble locating a support person, please ask a NSW Health staff member.

Low-sensory breakout room

A room will be available for those who’d like to take a break in a calming space.

Other available support

• PeerLine - 1800 644 413
  A confidential, peer-run telephone service run by the NSW Users and AIDS Association. The team are trained to listen and offer referrals, support and individual advocacy.  Call for free, Monday to Friday 9:00am – 5:00pm, or email peerline@nuaa.org.au to connect with a friendly peer.
• Alcohol & Drug Information Service (ADIS) - 1800 250 015 (24/7)
  ADIS is a free and confidential helpline for people in NSW with concerns around AOD use (for yourself or for someone else). ADIS staff are professional counsellors who provide education, information, counselling, support and referrals.
• Family Drug Support - 1300 368 186 (24/7)
  A national 24/7 telephone helpline for family members and friends of people with alcohol or other drug problems.
• Family and Friend Support Program
  Free online information and support programs.