​​​​​​​​​We are committed to improving the accessibility of communications to make it easier for people to understand and use health information. Accessible communications means ensuring everybody understands the information you are sharing. It also considers cultural or language differences which may impact a person's understanding or interpretation.

What is plain English?

Plain English uses direct, clear, and simple language to give information that people can understand quickly and easily. In Australia, it refers to writing that is equal to a year 7 level.

Why do we need to use plain English?

• More people understand what you are trying to say.
• It helps when developing and translating written text into languages other than English.
• Supports the development of other communication formats such as Easy Read.

Quick tips

Below are some tips on how to make your communications easy to understand.

• Use active voice instead of passive voice. An active voice is easy to read and put into practice. For example:
• Passive voice: “Membership will be sought through an expression of interest form.”
• Active voice: “You can sign up via an expression of interest form.”
• Passive voice: “Particular attention should be given to ensure people can understand and use the information in the way it was planned.”
• Active voice: “Make sure people can understand and use the information in the way intended.”
• Use short sentences – keep it to one idea per sentence.
• Use dot points for lists of more than four ideas.
• Try to use words that have two syllables or less.
• Try not to use jargon or medical terms. If you need to use them, explain them.
• Keep the use of acronyms to a minimum. If you need use them, spell them out first.
• Use just enough words to get the message across clearly.
• Try not to use the word ‘include’. It often creates a hidden or extra verb.
• Aim to write for a year 7 level.

Try using these alternatives to make your information easier to understand​