Why accessible communication matters

​Accessible communication means ensuring that everybody understands the information being shared. ​​Everyone has a role to play when it comes to accessibility, which is often not only a legal obligation but also a social responsibility.

​Ensuring equal access to our healthcare system 

By making our health communication accessible, we are helping people use information on:

• how to look after or improve their health and wellness
• how to access and work together with the health system
• the services they can get
• how to find healthcare providers
• their health condition and likely course of their condition
• the processes and results of possible tests and treatments
• how to look after their own acute or chronic condition
• how to take medicine safely
• how to stop further health conditions
  
• how to make the most of their health care appointments
• how to give feedback on their health care experience and health services
• how to get public health information.​
  

Benefits of communicating in an accessible way