How to report non-compliance
If you suspect a business or individual is not complying with NSW tobacco retailing laws, smoke-free laws, or illegally selling vaping products, you can make a report using the link below.
Make a report online
When to report a retailer
If you believe a retailer is not complying with NSW tobacco retailing laws, or is illegally selling vapes, you should report it to NSW Health.
Under NSW tobacco retailing laws, some common practices that retailers are not allowed to do include:
- selling illicit tobacco
- selling tobacco to people under 18
- displaying illegal advertising material.
Under NSW poisons laws it is also illegal for any retailer other than a pharmacy to sell vaping products.
Learn more about retailing laws
When to report non-compliance with smoke-free laws
If you believe an indoor or outdoor smoking ban has been broken, you can report this to NSW Health. Some common places people are not allowed to smoke or vape include:
- shopping centres
- cinemas
- libraries
- hospitals
- public swimming pools
- buses, trains, light rail and ferries
- public transport stops
- restaurants and cafes
- commercial outdoor dining areas.
Learn more about smoke-free laws
Other ways to make a report
The quickest and easiest way to make a report is online. However, you can also contact your
local Public Health Unit (PHU). The PHU will ask you for:
- the name and address where the suspected offence occurred
- the date and time you witnessed the incident
- details of what you witnessed during the incident.
Need help making a report?
Further information
If you would like clarification on NSW tobacco retailing laws, or vaping goods laws, you can call the Tobacco Information Line on
1800 357 412 before submitting a report.
To ensure you have access to the latest information, we recommend you visit this page regularly.
