Information for residents of NSW who use Patient Transport Service (PTS) when travelling to or from a medical appointment or a medical facility.
PTS is the transport to or from a health facility, and includes discharges from hospital to home; transport between hospitals or diagnostic facilities; and transport to or from nursing homes. PTS must be requested by a medical practitioner. The patient must be assessed as ‘between the flags’ – unlikely to deteriorate throughout transport.
Unfortunately, we cannot cover the following
In line with current practice, there is no charge to patients transferring between two public hospitals. All transfers to private facilities or between private facilities are charged to the person travelling.
People transferred between their home and health facilities and who are not eligible for concessions will be charged.
To be eligible for a concession you must be a concession card holder at the time of receiving the transport and this information provided at the time of booking. See below for further information for concession card holders.
Patient Transport Service now manages the delivery of patient transport across Greater Metropolitan Sydney, Newcastle, Wollongong and the New England area of NSW. HealthShare NSW also partners with a number of private patient transport providers to assist in peak demands for timely service. PTS fleet is being expanded upon to enable greater coverage.
The fee for chargeable PTS services will continue to be in accordance with the Independent Pricing and Regulatory Tribunal’s (IPART) determination. The following charges apply to NSW residents requiring chargeable PTS services:
The above fees and charges are current as of July 2024 and subject to change.
The total number of kilometres for the provision of services by PTS will be calculated by determining the total number of kilometres and part thereof that are travelled by road in accordance with the distance:
Payment of the account within terms is required. Non-payment may result in legal action.
Should you have difficulty with payment, please contact the PTS Billing Team on hsnsw-ptsbilling@health.nsw.gov.au or 1300 477 679, option 5.
If you are a concession card holder and you receive an account requesting payment, it means your concession card details were not recorded when the PTS service was booked. The following information explains what to do depending on your concession card:
Payments can be made by phone or BPay.
If you have a private health insurance, you need to contact your private health fund to confirm whether PTS costs are covered. As costs and inclusions differ from fund to fund, it is recommended that you contact several funds to decide which cover is best for your personal circumstances. Useful information on private health funds is available on the Department of Health website.
Please contact the PTS Billing Team on hsnsw-ptsbilling@health.nsw.gov.au or call 1300 477 679 option 5.