Youth health resources and contacts for workers

​ On this page

1. For urgent help
2. Health services
3. Health information and services by topics
4. Other support

For urgent help

24/7 phone helplines

• Kids Helpline (up to age of 25 years) 1800 55 1800
• Lifeline 13 11 14

Health services

Aboriginal Medical Services (AMS)

Provide a range of health services (including free medical services, social and emotional wellbeing support, sexual health, dental health) for the local Aboriginal and Torres Strait Islander communities. They can also help young people to get a Medicare card and give general advice. To find your local AMS in NSW go to Aboriginal Health and Medical Research Council or phone (02) 9212 4777

General practitioners, hospitals or pharmacy

Search for your local service at National Health Services Directory or Healthdirect Australia offers free after hours support on 1800 022 222

Youth Health Services

• Headspace
• NSW Health funded Youth Health Services

Health information and services by topics

Alcohol and other drugs information and services

• Alcohol and Drug Information Service NSW (a confidential, anonymous information, advice and referral service) (02) 8382 1000 (Sydney) or 1800 250 015 (rural, regional NSW)
• Quit smoking
• Your Room

Child protection

NSW Health Child Wellbeing Unit and Child Wellbeing Coordinators 1300 480 420 (between 8.30am and 4.30pm, Monday to Friday)

If you are calling after hours please leave a message or use the After Hours Contact Form to provide specific details. A Child Wellbeing Unit worker will normally respond the next business day using the contact details provided.

Please also consult the NSW Mandatory Reporter Guide and the following NSW Health Factsheets:

• NSW Health Child Wellbeing Unit
• Child wellbeing and child protection fact sheet for NSW Health workers

Confidentiality

• Confidentiality information for young people
• We keep it zipped factsheet

Disability

• Australia Government Department of Social Services – Disability Employment Services (programs and services for people with disability)
• Australian Government – Disability Gateway
• Department of Education – Support for students with disability and additional learning needs 
• National Disability Insurance Scheme

Medicare card resources

Youth friendly Medicare card resource (how young people can get their own Medicare card under different circumstance)

Mental Health

• NSW Mental Health Line 24-hour mental health telephone access service 1800 011 511
• Beyond Blue
• Reachout
• Headspace

Out of Home care

Leaving out-of-home care information for young people

Parenting

• Beyond Blue (Pregnancy, parenting and mental health)
• Parent Line (Information and counselling for parents with young children) 1300 1300 52
• Raising Children Network (Teenage pregnancy and parenting as a teenager)

Supporting students in schools

Department of Education– schooling (information about public education, including school finders, calendar, school operational status, key initiatives)

Sexual and reproductive health

• Sexual Health Infolink (Information and referral line staffed by specialist sexual health nurses) 1800 451 624
• Play Safe
• Family Planning NSW 1300 658 886 (Talkline)

Sexual assault and domestic/family violence

• Domestic family and sexual violence counselling service1800 737 732 or 1800RESPECT
• NSW Domestic and Family Violence line1800 65 64 63
• NSW Sexual Violence helpline (formerly NSW Rape Crisis Centre) 1800 424 017 (Counselling)
• NSW Health Sexual Assault Services

Transition care for young people with chronic illness

• Agency for Clinical Innovation (ACI) Transition Care Network
• The Sydney Children's Hospitals Network's Youth and Transition services (including Trapeze 02 9382 5457)

General health information and healthy lifestyle support

• Health coaching
• Health information and advice
• Healthy living
• Our health our way resources
• Your Health Link - Youth Plus

Other support

Homeless/housing

Link2Home (24/7) 1800 152 152
The service is for people who are homeless or who are worried they will become homeless, as well as for advocates acting on a person's behalf. NSW statewide homelessness information, assessment and referral telephone.

LGBTI young people

• Twenty 10 incorporating GLCS NSW
• QLife LGBTIQ+ national counselling service 1800 184 527 (3pm - 12am)

Young carers

• Carers Australia
• Carer Gateway
• Carers NSW - young carers
• Children of parents with a mental health
• Little dreamers
• Mental health carers NSW
• Young Carers Network