The following principles underpin the WHIN Coordinator Program model of care:
Client and family engagement
Working in active partnership with clients and their family regarding decisions about their care, recognising the vital role of the family in supporting the clients’ health and wellbeing.
Cultural competence and cultural safety
Understanding and acknowledging cultural diversity and creating an environment that is safe and respectful of clients and their families’ cultural identities.
Equitable access
Promoting equitable access to high-quality care and inclusive support tailored to the needs of clients, irrespective of their gender, sexuality, ethnicity, socio-economic circumstances or disability.
Evidence-informed practice
Utilising clinical expertise, best available clinical evidence and the unique values of clients and their circumstances to inform decisions about their health care.
Individual empowerment
Empowering clients to actively participate in their care decisions, raising awareness about their rights and responsibilities.
Integrated care
Fostering collaboration among health care providers to provide seamless linking of services to meet whole of clients’ health needs.
Safety and wellbeing of children and young people
Taking proactive measures to prevent harm and mitigate the consequences of violence, abuse, and neglect by early identification of potential risks and swift, targeted interventions to safeguard children and young people.
Priority populations
Understanding the health and wellbeing disparities and unique needs of priority populations and addressing the inequities in accessing health care.
Safety and trust
Creating a secure and trusting environment for clients, promoting transparency, reliability, and open communication.
Strengths-based approach
Identifying and building upon the strengths, resources, and capabilities of clients and their family, fostering a positive and growth-oriented environment.
Trauma-informed care
Providing a safe, supportive environment to clients, families and health staff that reflects available research about the prevalence and effects of trauma-exposure and the best methods for supporting clients exposed to trauma, helping to minimise the impact of the trauma and prevent re-traumatisation.
