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Alcohol and other drugs
AOD-Core 3 Client reported experience
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AOD-Core 3 Client reported experience
NGO AOD Performance indicator specifications for AOD-Core 3 Client reported experience
Last updated: 21 June 2018
Content 1
Indicator
AOD-Core 3 Client reported experience
Version number
1.0
Descriptor
The funded service routinely collects and analyses data on client’s experience of the service provided using a standard client experience measure.
Intended outcome
The funded service analyses and trends the collected data, reports on the data internally and externally, and uses the information to make improvements to services.
Data and evidence reporting requirements
Current client reported experience measure policy and protocols and
Recent data analysis and trend report
Reporting frequency
Commencing 2019, organisations to report six (6) monthly no later than the 21st day of the month following the six month period of collection.
Inclusions
All non-government organisations funded by NSW Health for the delivery of alcohol and other drug treatment services.
Exclusions
Alcohol and other drug services funded by NSW Health other than treatment services, including those that are primarily educational or preventative.
Related NSW Health policies and guidelines
N/A
Related Links
Read more about AOD treatment
Contact withdrawal management and residential rehabilitation services
Content 2
Current as at: Thursday 21 June 2018
Contact page owner:
Centre for Alcohol and Other Drugs