Are you a roster manager with staff who would like to request to work or not to work specified days and/or times, on an ad hoc basis, prior to the roster being published? Please refer to Managing Roster Requests for the PDF version.
Communicate
Ensure a procedure exists for roster requests in your unit. Communicate and reinforce the procedure and cut off times at orientation and throughout employment.
Document
Have staff complete and submit roster requests prior to the cut off time.
Validate
Confirm the request is not for annual or study leave or trade union duties.
Consider a TIRA
If the staff member consistently submits the same roster request, you may consider discussing a TIRA with the staff member.
Assess
Consider if service delivery can be maintained if the roster request was approved.
Fairness and equity
Check the outcome of previously submitted roster requests for the staff member and other staff. Ensure the decision is fair and equitable.
Notify
Notify the staff member of the outcome of their roster request as soon as possible.
Enforce
If the roster request is not received by the cut-off date, advise the requester to follow the shift swap process.