NGO AOD Performance indicator specifications for AOD-Core 3 Client reported experience
Last updated:
21 June 2018
Content 1
| Version number |
1.0 |
| Descriptor |
The funded service routinely collects and analyses data on client’s experience of the service provided using a standard client experience measure. |
| Intended outcome |
The funded service analyses and trends the collected data, reports on the data internally and externally, and uses the information to make improvements to services. |
| Data and evidence reporting requirements |
- Current client reported experience measure policy and protocols and
- Recent data analysis and trend report
|
| Reporting frequency |
Commencing 2019, organisations to report six (6) monthly no later than the 21st day of the month following the six month period of collection. |
| Inclusions |
All non-government organisations funded by NSW Health for the delivery of alcohol and other drug treatment services. |
| Exclusions |
Alcohol and other drug services funded by NSW Health other than treatment services, including those that are primarily educational or preventative. |
| Related NSW Health policies and guidelines |
N/A |
Content 2
Current as at: Thursday 21 June 2018
